The spread of digital finance has created new opportunities for fraud and scams. IPA is testing tools and strategies to strengthen fraud prevention and protect consumers from these risks.

Clear, comparable, and predictable pricing helps consumers make better choices. IPA measures the costs of digital financial services (DFS) and the transparency of pricing information, and evaluates ways to improve price transparency and market competition.

Access to credit supports growth and resilience but can lead to debt stress when poorly managed. IPA studies the drivers of over-indebtedness and tests solutions that promote responsible borrowing and lending.

Consumers need easy ways to resolve problems with digital finance. IPA evaluates solutions that expand access to fair, effective complaint and redress systems.