Strong operational support is critical to the delivery of quality programs. IPA defines operations as the processes, systems, support functions, and internal controls necessary to implement programs effectively and compliantly in core operational and other support areas.
IPA’s Global Operations team strives to improve IPA’s operations through development and improvement of global policy and procedures, systems, and training in support of compliant, efficient, and transparent operations while building a community of operations staff across IPA offices that provides opportunities for training, mentoring, and sharing of best practices. The Global Operations team also provides direct support to IPA’s global network of country offices in core operational areas (safety & security, procurement, inventory management, travel) and by liaising with global functional support teams (HR, IT, Legal, Finance, Grants, etc.) on a country office’s behalf, when needed.
To further these goals, the Global Operations team is seeking a Global Operations Specialist who will work under the direction and guidance of the Associate Director, Global Operations & Systems to develop new or improve existing operations policies, procedures, tools, and systems to ensure that IPA country offices run smoothly, supporting a minimum standard of operational excellence that maximizes program support, efficiency, and delivery. The Global Operations Specialist will work closely with country office and global functional support teams both in the standardization of operational policies and procedures and with general support in the operational areas of procurement, safety and security, travel, and inventory management.
- Provide guidance to country offices in the area of procurement, ensuring Country Offices receive the procurement-related training they need to remain compliant with IPA’s Global Procurement Manual.
- Support the monitoring of global safety and security and provides safety and security guidance to Country Office staff and support in creating country-specific safety and security plans, as needed.
- Contributes to analysis and review of internal controls, operational policies, procedures, and systems to identify gaps that require strengthening.
- Participates in cross-team initiatives and special projects providing support as needed and collaborating with colleagues across Global Teams.
- Works with key stakeholders to document operational policies and procedures and/or update existing policies and procedures.
- Supports compliance and innovation-sharing by conducting regular and ad-hoc review of Country Office systems and documentation.
- Provides direct support, as needed, to Country Offices, which can include but is not limited to responding to operations and policy-related questions, reviewing country office operations, drafting country-specific operations tools and resources, troubleshooting operations issues; formulation of direction and strategy
- Perform related duties as assigned by supervisor
- Professional experience, preferably in an international NGO or international development organization:
- Minimum of 5 years professional experience OR 3 years professional experience and Master’s degree in relevant field.
- Experience in international operations, grant/project management, business process management/improvement
- Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player
- Excellent verbal and written communication skills, including the ability to effectively communicate with colleagues around the world
- Strong attention to detail and organizational skills; ability to work both with a team and independently
- Familiarity with international funder regulations and policies, particularly in the areas of procurement, safety and security, and travel regulations
- Understanding of U.S. Government/USAID regulations
- Professional fluency in French and/or Spanish
- Willingness to travel internationally (when travel resumes)
- Experience working in a developing country
- Experience working in an organization that conducts field research
Innovations for Poverty Action (IPA) is a research and policy nonprofit that discovers and promotes effective solutions to global poverty problems. IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. In recent decades, trillions of dollars have been spent on programs designed to reduce global poverty, but clear evidence on which programs succeed is rare, and when evidence does exist, decision-makers often do not know about it. IPA exists to bring together leading researchers and these decision-makers to ensure that the evidence we create leads to tangible impact on the world. Since its founding in 2002, IPA has worked with over 600 leading academics to conduct over 830 evaluations in 52 countries. This research has informed hundreds of successful programs that now impact millions of individuals worldwide.
Innovations for Poverty Action is an affirmative action equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class. IPA will endeavor to make a reasonable accommodation to a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at firstname.lastname@example.org or via phone at 1-202-386-6200. The above statements are intended to describe the general nature and level of the work to be performed by the specified position. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to email@example.com.
** Please note that only qualified applicants will be contacted by the hiring manager.