Working closely with the Senior Technology Director and decision makers throughout IPA, the Deputy Director of Technology oversees a wide-ranging portfolio of projects and operations of the Technology Department to identify, recommend, develop, implement, and support cost-effective technology solutions that align with IPA’s mission and business objectives and meet service level agreements. The role has primary responsibility for security, infrastructures, and support services but has broad potential scope throughout the range of technology services including systems, data, and near technologies for IPA research and business projects.
 

Responsibilities 

Security and Operations

  • Support the smooth running of the IT operations in the country offices, including information security policy and operations, user support, infrastructure, asset management, business continuity, identity services, communications, networks, and connectivity to defined standards and metrics
  • Manage security operations including event response, policy implementation, anti-malware implementation, device operations, network operations, intrusion detection, and staff training
  • Manage both in-house and managed service partner provided support operations Drive operational excellence through ITSM best practices using the ITIL framework
  • Manage IPA cloud infrastructure on Azure and AWS
  • Provide reporting of technology operations to regional and global stakeholders
  • Ensure service level agreements (SLAs) with external service providers are clearly defined, monitored, and met

Technology and Information Management Strategy and Architecture and Planning

  • Work with the technology team, regional Country Directors, and other stakeholders to understand and document regional and country business needs and available staff and financial resources
  • Maintain knowledge of evolving technology trends and potential relevance to IPA’s mission and operations
  • Partner with Senior Director to develop global, regional, and country-level technology strategies, architecture, and documentation covering infrastructure, security, information systems, data, governance, project management, and change management
  • Partner with global technology teams to develop and adapt technology services catalog

Policy

  • Participate in the development of global technology policies
  • Track and drive staff compliance to technology policies

Documentation

  • In partnership with global technology team define and maintain current, accurate, and relevant regional technology documentation
  • Develop, implement, review, and enhance new IT procedures and processes

Technology Project Delivery

  • Participate in, plan, and execute global, regional, and country technology projects to ensure successful delivery
  • Ensure successful delivery of effective global, regional, and country technology projects to regional stakeholders
  • Establish and maintain documentation, analyses, scopes, goals, timelines, resources, and deliverables as necessary
  • Develop training plans and materials
  • Deliver trainings for technology and other staff

Staff Mentoring and Oversight

  • Provide mentorship and learning opportunities for technology staff

Stakeholder Management

  • Develop and maintain relationships and communication with key stakeholders in global and country operations
Qualifications 
  • Bachelor’s degree or equivalent experience
  • 8+ years of progressive technology experience
  • 3+ years of progressive technology management experience overseeing infrastructure, security, user services
  • 2+ years of experience implementing and supporting cloud technology infrastructure systems including servers, networks, data
  • 2+ years of experience providing administration and support for enterprise-level systems with substantial numbers of users across global time zones
  • Experience in managing technology vendors including research, selection, contracting, and establishing and monitoring service level standards
  • Experience designing and implementing information security policy and operations
  • Experience with user device management
  • Ability to communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications
  • Good listening skills and the ability to interface with and lead both technical and non-technical teams.
  • Strong analytic curiosity and problem-solving skills
  • Proven ability to work both independently and in a dynamic, cross-functional team structure.
  • Proven ability to establish and maintain working relationships across all departments and levels of an organization

Preferred Skills

  • 2+ years of work experience in an international NGO strongly preferred    
  • Information security certifications such as CISSP, CISA, CISM strongly preferred
  • Azure or AWS infrastructure certifications
  • Experience with networking and communications technologies for an international NGO
  • Direct experience supporting delivery of the following enterprise systems: Financial, Grants, Data/Indicator, HRIS, Business Intelligence, Data Warehouse/Business Analytics and/or CRM applications.
  • Experience with Agile project management

Location

Where do you want to work? As a truly global organization, IPA operates in 22 countries around the world. For most of our positions, staff can be based in any of our countries of operation.   We value and support flexibility as part of our hybrid workplace model for in person or remote work experiences to support individual workstyles, while balancing business needs. We believe in a hybrid workplace model in which employees have the option of working from home and/or any of our office locations, except for essential onsite roles. Throughout the recruiting process, you can discuss the options with your recruiter and hiring manager. See below for our country office locations.

  • US: AZ, CA, CT, DC, FL, IL, IA, MD, MN, NJ, NY, NC, PA, TX, WV
  • Asia: Myanmar, Philippines, Bangladesh
  • Latin America and the Caribbean: Colombia, Dominican Republic, Mexico, Peru
  • Africa: Burkina Faso, Côte D’Ivoire, Ghana,, Kenya Liberia, Malawi, Mali, Nigeria, Rwanda, Tanzania, Sierra Leone, Uganda, Zambia

Other Options: IPA also works through third party employer arrangement (Employer of Record) to accommodate global deployment of staff in locations where we don’t have official registration. Candidates must have work authorization for the country in which they would prefer to work.

Application Instructions 
About IPA 

Innovations for Poverty Action (IPA) is a research and policy nonprofit that discovers and promotes effective solutions to global poverty problems. IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. In recent decades, trillions of dollars have been spent on programs designed to reduce global poverty, but clear evidence on which programs succeed is rare, and when evidence does exist, decision-makers often do not know about it. IPA exists to bring together leading researchers and these decision-makers to ensure that the evidence we create leads to tangible impact on the world. Since its founding in 2002, IPA has worked with over 600 leading academics to conduct over 900 evaluations in 52 countries. This research has informed hundreds of successful programs that now impact millions of individuals worldwide. 

IPA's Commitment to Diversity, Equity, & Inclusion (DEI) 

As an organization, IPA is dedicated to improving the lives of the world's most vulnerable populations through evidence and policy. We also recognize how important it is for our staff to reflect the diversity of the places where we work and the communities we work with. As such, IPA is committed to hiring from a diverse pool of candidates, from a range of backgrounds, beliefs, experiences, and perspectives. We know that this makes our work stronger and more responsive to the challenges faced by those we work with and for and we encourage people from historically underrepresented groups to apply. Click here to learn more about IPA’s commitment to diversity, equity, and inclusion.

Innovations for Poverty Action is an affirmative action equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class. IPA will endeavor to make a reasonable accommodation to a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at jobs@poverty-action.org or via phone at 1-202-386-6200. The above statements are intended to describe the general nature and level of the work to be performed by the specified position. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs@poverty-action.org.

** Please note that only qualified applicants will be contacted by the hiring manager.