On September 29, 2020, from 9 AM - 10 AM (EDT), IPA's Consumer Protection Research Initiative held it's first Practitioner's Forum meeting, focusing on "Social Media as a Tool for Consumer Protection Monitoring."
The Practitioner’s Forum is a new global community where IPA will share innovative new research projects from across our network or consumer protection researchers. There is demand from practitioners to learn from their peers about how data can be leveraged to improve in-house capabilities and consumer protection outcomes for clients. This Practitioner’s Forum responds to that demand by presenting a webinar series with curated content from researchers working on innovative uses of data that directly address consumer protection outcomes in developing countries.
In this first one-hour meeting, Dani Madrid-Morales (University of Houston) and Melissa Tully (University of Iowa) presented a case study of how social media data can be used to learn from consumers directly about their challenges with digital financial products and how institutions can leverage this information to respond to those demands. Morayo Adebayo of the Federal Competition and Consumer Protection Commission of Nigeria (FCCPC) provided comments and reactions, followed by an interactive Q&A session, moderated by Initiative Director, Rafe Mazer.
Watch the meeting recording below: