April 28, 2021
Webinar, United States

On April 28, IPA presented at the Bank Negara Malaysia (BNM) and the Alliance for Financial Inclusion (AFI) co-hosted virtual training on Consumer Protection and Financial Education for Digital Financial Services (DFS). The training included technical staff of AFI member institutions who are involved in the formulation and implementation of policies and regulations focusing on consumer protection for DFS and digital financial literacy. IPA's Director of Consumer Protection, Rafe Mazer, gave a presentation on how regulators can use social media platforms to monitor issues related to consumer protection in a panel session titled "Utilizing New Media for Monitoring and Evaluation of Consumer Protection and Financial Education for DFS." To read more on the training, see the full event agenda attached.