On January 15, 2021, IPA launched our first-ever Consumer Protection Research Initiative Request for Proposals.
To help researchers prepare proposals for the February 26th deadline, we hosted two identical Question & Answer sessions on Wednesday, February 10th at 6:00AM Eastern Standard Time for those in Africa, Asia, and Europe, and Thursday, February 11th at 2:00PM Eastern Standard Time for those in the United States.
At these sessions, we shared highlights from IPA’s consumer protection surveys in Kenya, Nigeria, and Uganda. Data for the Kenya survey is available here, and data for the Uganda survey is available here. These surveys dive deep into the key challenges consumers face with digital financial services in each of these markets, and should help to inform your research proposals as they cover topics such as fraud, complaints handling, agent conduct, pricing transparency, and digital credit.
You can view the agenda, slides, and a video recording of the event below. Please direct any questions to IPA's Financial Inclusion Program team.