



Getting a refund can be the stuff of nightmares—long wait times, hidden fine print exceptions you did not read, or multiple calls to follow-up. But the Bangko Sentral ng Pilipinas’s (BSP)'s new chatbot, “BOB” (BSP Online Buddy), could change this for consumers in the Philippines.



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To mark the occasion of International Women's Day, IPA presents the second of three blog posts this week interviewing female policymakers we've worked with in different countries around the world. They told us about their experiences working in government and promoting a culture of evidence-based policymaking within their institutions, how the COVID-19 pandemic changed their work, and what long-term impacts they hope to achieve in the sectors in which they work.




“The government expects a presentation of the findings in nine days,” we heard over a video call from one of our in-country staff members in Mexico City. He was referring to the results of the RECOVR (Research for Effective COVID-19 Response) survey, an effort we started in April in order to put IPA’s expertise at policymakers’ disposal to support them in their pandemic response.

How do we ensure that people who already live hand to mouth aren’t starving during lockdown? Should we even lock down? Should we reopen businesses—and how? How do we do distance learning well? Are cash transfers helping people stay home? Who needs cash transfers the most?

(Editor's note: The title of this post has been updated.)
IPA pursues many strategies to move evidence to policy impact, but one that engenders particularly meaningful partnerships is to work from within governments, whether through embedding staff within government offices or facilitating the institutionalization of an “evidence unit” within a ministry. For example: